We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Swank Hair Collections Hair Extension set for a set of the right colour within thirty (10) days of you receiving your order.
Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
***ALL custom made wigs & wigs products are considered FINAL SALE items and are not eligible for returns or exchange.***
MAY I EXCHANGE MY ORDER
- We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.
- You may exchange your Hair Extensions order ONLY if they have NOT been opened and not taken out of the packaging within the 10 days of receiving your order.
WHY SWANK HAIR & WIGS ARE NON-EXCHANGEABLE IF OPENED
Human hair extensions are a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
We are not alone; other hair extensions suppliers do not allow returns of opened items for the same reasons.
HOW CAN I EXCHANGE MY EXTENSIONS FOR THE RIGHT COLOUR
You must contact us first at (firstname.lastname@example.org) within (10) day exchange period.. All Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.
We will then provide you with our return address and instructions Opened merchandise will not be exchanged.
DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number as SWANK HAIR COLLECTIONS will not be held responsible for lost returns.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you ONLY if you are international.
WHEN WILL I RECEICE MY RETURN /EXCHANGE PRODUCT
We will send you the different color hair extensions after we have received, inspected, and confirmed that the returned hair extensions were not opened, which is protected by a security seal.
WHAT’S THE EXACHAGE PERIOD
We will provide an exchange for unopened hair extensions within (20) days of the date that you receive your hair extensions.
You may contact us by e-mail at email@example.com and we will reply to you within 24 hours.
HOW DO I RETURN SWANK HAIR COLLECTIONS PRODUCTS?
Swankhaircollections will accept Returns however If you have ordered through after pay or Zip pay this will incur a 40% restocking fee.
Please follow the below instructions to ensure that your return will be processed and received:
- Please contact us to obtain a Return Authorization Number. If for any reason you are unable to contact us, simply write your Order number, first and last name and address on a piece of paper and insert that in your return package.
- Please indicate whether you would like an EXCHANGE and for which color or if you would prefer a RETURN. If you prefer an exchange and there is a difference in price, we will simply send you an invoice via e-mail to pay the difference.
- If you received a free gift, from a promotion in your order, and you are doing a return; we ask that you do send the free gift back as well. The free gift then only applies if you are going to be doing an exchange.
- *For faster processing, we would encourage to return for a refund and re-order the set you would like to avoid waiting for the return processing time.
- We strongly suggest keeping your tracking number so we can confirm your package has been safely delivered to our us! We will not accept responsibility for items returned to our facility without a tracking number. You are responsible for the shipping cost to return your set back to us.
- Please allow 4-10 business days from the date the return is delivered to be notified by us.
For additional questions or concerns, please contact us at Melissa@swankhaircollections.com we are here to help you!