Booking & Cancellation Policy

Deposit Policy

At Swank Hair Collections, we value your time and our commitment to providing you with exceptional services. To secure your appointment, we require a deposit prior to booking. This helps us ensure that our dedicated team is ready to provide you with the best possible experience.

  • Online Bookings Only: Please note that we only accept bookings made through our online system. This streamlines the scheduling process and ensures accuracy in managing your appointment details.

Cancellation Policy

We understand that life can be unpredictable, and schedules can change. However, to maintain a smooth operation and respect the time of both our clients and stylists, we have established the following cancellation policy:

  • 24-Hour Notice Required: To cancel or reschedule your appointment, we request a minimum of 24 hours' notice. This allows us the opportunity to fill the slot and accommodate other clients who may be waiting for an opening.

  • Cancellation Fee: Please be aware that there is a non-refundable $100 fee for cancellations or missed appointments without sufficient notice.

  • Less Than 12-Hour Notice: If you cancel with less than 12 hours' notice, you will be charged 50% of the reserved service amount.

  • No Shows: Failing to show up for your appointment without any notice will result in a charge of 100% of the reserved service amount.

  • Short Notice Bookings: For appointments made within a 12-hour window, cancellation without an 8-hour notice will also result in a 50% charge of the reserved service amount.

These measures are in place to ensure that we can accommodate all our clients effectively and continue to provide the high-quality service that Swank Hair Collections is known for.

Confirmation SMS/Emails

As a part of our commitment to your convenience, we send out reminder SMS and emails prior to your appointment. While we make every effort to remind you, please remember that it is ultimately your responsibility to keep track of your appointment dates and times to avoid missed appointments and potential cancellation fees.

Thank you for your understanding and support of our policies at Swank Hair Collections. We look forward to serving you with excellence.